TERMS AND CONDITIONS
Terms & Conditions
Last updated: August 2026
These Terms & Conditions govern the use of the Palworld Merchandise website and purchases made through our online store.
By accessing our website or placing an order, you agree to these Terms, subject to any mandatory rights provided by applicable law.
1. Products
We make reasonable efforts to provide accurate product descriptions, photographs, dimensions, prices and other information.
Minor variations in color, appearance, dimensions or packaging may occur due to manufacturing variations, photography, lighting or screen settings.
This does not limit customer rights where a product is defective, incorrect or materially different from its description.
2. Orders
By submitting an order, the customer requests to purchase the products selected during checkout.
An automated order confirmation confirms receipt of the order but does not necessarily constitute final acceptance where additional payment, security or availability verification is required.
We may refuse or cancel an order where reasonably necessary due to suspected fraud, unauthorized payment, unavailable inventory, obvious pricing or technical errors, or other legitimate circumstances permitted by law.
Where an order is cancelled after payment and reimbursement is due, the applicable amount will be refunded.
3. Prices and Payment
Prices are displayed in the currency indicated on the website.
Any applicable shipping charges, taxes or other charges will be presented during checkout where required.
Customers must provide accurate payment and billing information.
Payments may be processed by independent payment providers and may therefore also be subject to their applicable terms.
4. Processing and Shipping
Orders are generally processed and dispatched within 24 to 48 business hours after payment confirmation.
After dispatch, delivery is generally estimated at 3 to 5 business days.
These delivery times are estimates and may vary depending on the destination, carrier, customs procedures, public holidays, weather, local delivery conditions or circumstances outside our reasonable control.
Please review our Shipping Policy for complete information.
5. Worldwide Shipping
Shipping is available to eligible international destinations displayed during checkout.
Customers are responsible for entering complete and accurate delivery information.
International orders may be subject to customs requirements, duties, taxes or other charges depending on the destination and applicable law.
6. Multiple Shipments
Products within a single order may occasionally be dispatched separately.
Customers may therefore receive multiple packages and different tracking numbers for the same order.
Receiving one package does not necessarily mean that the entire order has been delivered.
7. Pre-Orders
Products identified as pre-orders are subject to the estimated availability or shipping information displayed on their respective product pages.
Pre-order dates may change because of manufacturing, supply-chain or logistics circumstances.
The standard processing period begins when the relevant product becomes available for fulfillment.
Mandatory cancellation and consumer rights remain unaffected.
8. Cancellations
Cancellation requests should be submitted as soon as possible.
We cannot guarantee cancellation once an order has entered processing, fulfillment or shipment.
Where applicable, customers may instead exercise their return rights after delivery.
9. Returns and Refunds
Returns, refunds, replacements and cancellations are governed by our Returns, Refunds & Cancellation Policy.
Eligible return requests should generally be submitted within 14 days of delivery, unless applicable law provides a longer period.
Returned merchandise may be inspected before a refund is approved.
Nothing in these Terms restricts mandatory consumer rights.
10. Damaged, Incorrect or Missing Products
Customers experiencing an issue with an order should contact customer support promptly.
We may request reasonable supporting information such as photographs, packaging information, tracking information and the customer's order number in order to investigate the issue.
After review, an appropriate resolution will be provided in accordance with the circumstances and applicable law.
11. Tracking and Delivery Issues
Tracking information may be provided when available.
If tracking indicates delivery but the customer cannot locate the package, the customer should first check the delivery location and contact the local carrier where appropriate.
We may request or assist with a carrier investigation before determining the appropriate resolution.
12. Incorrect Delivery Information
Customers are responsible for ensuring that their shipping information is accurate.
Where permitted by law, additional charges may apply to reshipment when delivery failed because incorrect or incomplete information was provided by the customer.
Any refund or reshipment following a returned parcel may be handled after the parcel has been received and assessed.
13. Promotions and Gift Cards
Promotional offers, discount codes and gift cards may be subject to specific conditions displayed when they are offered.
Promotions may have restrictions relating to dates, products, quantities, territories or combinations with other offers.
14. Fraud Prevention and Payment Disputes
We may take reasonable measures to prevent fraudulent transactions and misuse of our services.
Where a payment dispute or chargeback is initiated, relevant transaction information may be provided to the payment provider or financial institution, including order information, communications, tracking information, fulfillment records and delivery evidence where appropriate.
This does not restrict a customer's legal right to dispute a transaction.
15. Privacy
Personal information is processed in accordance with our Privacy Policy.
Third-party providers involved in payments, shipping or website operations may process information as necessary to provide their respective services.
16. Intellectual Property
Original website content may be protected by applicable intellectual-property rights.
Third-party trademarks, characters, names, artwork and other intellectual property remain the property of their respective owners.
17. Limitation of Liability
To the fullest extent permitted by applicable law, we are not responsible for losses resulting solely from circumstances outside our reasonable control or losses that were not reasonably foreseeable.
Nothing in these Terms excludes liability that cannot legally be excluded.
18. Changes to These Terms
These Terms may be updated periodically to reflect operational, legal or regulatory changes.
The latest version will be published on this website.
The terms applicable to a transaction will generally be those in effect when the order was placed, subject to applicable law.
19. Consumer Rights
Nothing in these Terms excludes, limits or overrides mandatory statutory rights available to consumers under applicable law.
Where mandatory consumer law provides greater protection than these Terms, the applicable legal provisions will prevail.
20. Contact
Questions concerning these Terms or an order may be directed to:
Palworld Merchandise
Customer Support: contact@palworldmerch.com