TERMS OF SERVICE

Last updated: August 2026

Welcome to Palworld Merchandise. These Terms of Service govern your access to and use of our website and the purchase of products through our online store.

By accessing our website, placing an order, or using our services, you agree to these Terms of Service. Please read them carefully before making a purchase.

1. Online Store Terms

By using this website, you confirm that you have the legal capacity required to enter into a purchase agreement under the laws applicable to you.

You may not use our website, products, or services for unlawful or unauthorized purposes.

We reserve the right to refuse or cancel transactions where reasonably necessary for fraud prevention, security, legal compliance, or other legitimate reasons, subject to applicable law.

2. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, specifications, availability, and other information displayed on our website are accurate.

Colors and appearance may vary slightly depending on screens, manufacturing batches, photography, lighting, or other reasonable production variations.

Where dimensions are provided, minor manufacturing variations may occur unless otherwise required by applicable law.

Nothing in this section limits your rights where a product is defective, materially different from its description, or otherwise non-conforming under applicable consumer law.

3. Prices

Prices are displayed in the currency indicated on the website and may be changed at any time before an order is placed.

Any applicable taxes, shipping charges, or other charges will be displayed during checkout where required.

A price change will not normally affect an order that has already been accepted, except where permitted by applicable law in cases such as an obvious pricing or technical error.

4. Orders

Submitting an order constitutes an offer to purchase the selected products.

After an order is submitted, you may receive an automated confirmation email. This confirms receipt of the order but does not necessarily mean that the order has been finally accepted.

We may refuse or cancel an order where reasonably necessary, including in cases involving suspected fraud, unauthorized payment, obvious pricing errors, unavailable inventory, technical errors, or incorrect customer information.

If we cancel an order after payment has been successfully collected, any amount due to you will be refunded in accordance with applicable law.

5. Payment

Customers must provide current, complete, and accurate billing and payment information.

Payments may be processed by independent third-party payment providers. Their own terms and privacy practices may apply to payment processing.

We may use reasonable fraud-prevention measures before processing or fulfilling an order.

6. Order Processing

Orders are generally prepared for shipment according to the processing information displayed on our website.

Processing times and delivery times are different. A stated processing period refers to preparation before shipment and does not necessarily represent the total delivery period.

During periods of unusually high demand, product launches, holidays, pre-orders, or circumstances outside our reasonable control, processing times may vary.

7. Shipping and Delivery

We offer shipping to destinations made available during checkout.

Delivery estimates are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

Delivery may be affected by carriers, customs procedures, weather, local postal services, public holidays, incorrect addresses, or other circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate delivery information.

Tracking information may be provided when available.

Nothing in this section limits any mandatory rights regarding delivery deadlines or undelivered goods under applicable consumer law.

8. International Orders

International shipments may be subject to customs procedures, import taxes, duties, or other charges imposed by the destination country.

Responsibility for such charges will be determined by the information presented during checkout and applicable law.

Customs processing may cause additional delivery delays outside our direct control.

9. Pre-Orders

Products identified as pre-order items are not necessarily available for immediate shipment.

Any release, availability, or estimated shipping date displayed for a pre-order represents our current estimate and may change due to manufacturing, supply-chain, logistics, or other circumstances.

Customers purchasing a pre-order should review the applicable product page before ordering.

Any statutory cancellation or refund rights remain unaffected.

10. Order Cancellations

Customers should contact us as soon as possible if they wish to cancel an order.

We cannot guarantee that a cancellation request can be completed once fulfillment or shipment has begun.

Where an order can no longer be cancelled before shipment, applicable return and withdrawal rights may remain available after delivery.

Please consult our Returns, Refunds & Cancellation Policy for additional information.

11. Returns and Refunds

Returns, refunds, replacements, and damaged or incorrect products are handled according to our Returns, Refunds & Cancellation Policy and applicable consumer law.

Customers may be required to provide reasonable information necessary to investigate a claim, including an order number and photographs where appropriate.

Nothing in these Terms removes any mandatory statutory rights available to consumers.

12. Promotions and Discount Codes

Promotional offers and discount codes may be subject to additional conditions.

Unless otherwise stated, promotions cannot necessarily be combined with other offers and may be limited by date, product, quantity, territory, or availability.

We reserve the right to correct or cancel promotions affected by obvious technical errors or misuse, where permitted by law.

13. Gift Cards

Gift cards, where offered, are subject to any conditions disclosed when purchased or issued.

Expiration dates and refundability will comply with applicable law.

Gift cards may not be exchanged for cash except where required by law.

14. Website Accuracy

We make reasonable efforts to maintain accurate website information.

Occasionally, information may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, shipping charges, or other matters.

We may correct such errors and update information at any time. Any effect on an existing order will remain subject to applicable law.

15. Prohibited Uses

You may not knowingly use the website:

• For unlawful purposes;
• To transmit malicious software or harmful code;
• To interfere with website security or operation;
• To attempt unauthorized access to systems or accounts;
• To impersonate another person;
• To submit intentionally false or fraudulent information;
• To engage in fraudulent transactions or abuse our services.

We may restrict access where reasonably necessary to protect customers, our services, or third parties.

16. Intellectual Property

Unless otherwise indicated, website-specific content created for this store, including its original written content, layout, and other proprietary materials, may be protected by applicable intellectual-property laws.

Third-party trademarks, characters, artwork, game names, and other intellectual property remain the property of their respective owners.

Nothing on this website grants rights to use third-party intellectual property except as permitted by the relevant rights holder or applicable law.

17. Third-Party Services

Our website may use services supplied by third parties, including ecommerce infrastructure, payment processors, analytics services, and shipping providers.

We are not responsible for independent third-party websites or services except to the extent responsibility cannot legally be excluded.

18. Fraud and Abuse

We may investigate transactions where there are reasonable indications of fraud, payment abuse, unauthorized transactions, manipulated evidence, or misuse of our returns or refund procedures.

Relevant transaction, fulfillment, tracking, and communication records may be retained or provided to payment processors, financial institutions, carriers, or competent authorities where reasonably necessary and legally permitted.

Legitimate consumer complaints and statutory rights are not restricted by this section.

19. Limitation of Liability

To the fullest extent permitted by applicable law, we are not liable for losses that were not reasonably foreseeable or that result from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including any mandatory consumer protections applicable to your purchase.

20. Privacy

Personal information is processed in accordance with our Privacy Policy.

Please review that policy for information about the personal data we collect, why we use it, how it may be shared, and the rights that may be available to you.

21. Changes to These Terms

We may update these Terms of Service periodically to reflect changes to our services, business operations, or legal requirements.

The version applicable to an order will generally be the version in effect when the order was placed, except where applicable law requires otherwise.

The latest version will remain available on this website.

22. Governing Law and Consumer Rights

These Terms are governed by the law applicable to the transaction as determined under relevant legal rules.

If you are a consumer, nothing in these Terms deprives you of mandatory protections or rights provided by the laws of your country of residence where those protections apply regardless of the chosen governing law.

23. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

24. Contact Information

Questions regarding these Terms of Service may be sent to:

Palworld Merchandise
Email: contact@palworldmerch.com