SHIPPING POLICY

Last updated: August 2026

At Palworld Merchandise, we aim to process and deliver every order as quickly and efficiently as possible. This Shipping Policy explains our order processing times, estimated delivery times, tracking procedures, and other important information relating to the shipment of your order.

1. Order Processing

Orders are generally processed and dispatched within 24 to 48 business hours after the order has been successfully placed and payment has been confirmed.

Business days are Monday through Friday, excluding public holidays.

Orders placed during weekends, public holidays, promotional periods, product launches, or periods of unusually high demand may require additional processing time.

Please note that processing time and delivery time are separate. The estimated delivery period begins once your order has been processed and handed over for shipment.

2. Estimated Delivery Times

After dispatch, orders are generally delivered within:

3 to 5 business days

This timeframe is an estimated delivery period and not a guaranteed delivery date.

Actual delivery times may vary depending on the delivery destination, local carrier network, customs procedures where applicable, public holidays, weather conditions, periods of high shipping volume, or other circumstances outside our reasonable control.

Certain remote or less accessible destinations may require additional delivery time.

3. Worldwide Shipping

Palworld Merchandise offers worldwide shipping to eligible destinations available during checkout.

Delivery times may vary depending on the destination country or region and the availability of local delivery services.

Customers are responsible for ensuring that all shipping information entered at checkout is complete and accurate.

4. Order Tracking

When tracking is available, customers will receive tracking information after their order has been processed and shipped.

Please allow some time for the carrier's tracking system to update after receiving your tracking number. Tracking information may not become active immediately after dispatch.

Customers are encouraged to regularly check their tracking information for the latest available shipment updates.

5. Multiple Shipments

Orders containing several products may occasionally be shipped in multiple packages.

As a result, products from the same order may arrive separately and on different dates.

Receiving only part of an order does not necessarily mean that the remaining products are missing.

Where applicable, separate tracking information may be provided for individual shipments.

6. Pre-Order Products

Products clearly identified as pre-order items are subject to the estimated availability or shipping timeframe stated on their respective product pages.

The standard 24–48 business-hour processing period does not begin until the pre-order product becomes available for fulfillment.

If an order contains both available and pre-order products, the products may be shipped separately or together depending on fulfillment arrangements.

7. Delivery Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully verify the recipient's name, street address, apartment or unit number where applicable, postal or ZIP code, city, region, and country before completing your purchase.

If you notice an error after placing an order, please contact customer support as soon as possible.

We cannot guarantee that an address can be modified once an order has entered processing or shipment.

8. Incorrect or Incomplete Addresses

If a shipment cannot be delivered because the customer provided incorrect or incomplete delivery information, the parcel may be returned, held, or otherwise handled according to the carrier's procedures.

Where permitted by applicable law, additional shipping charges may apply if the customer requests reshipment.

If a parcel is returned to us, any applicable refund or reshipment will be handled after the returned shipment has been received and assessed.

9. Delivery Attempts

Depending on the carrier and destination, delivery may require the recipient to be available or may involve one or more delivery attempts.

If a parcel cannot be delivered, the carrier may leave instructions, hold the parcel at a collection point, schedule another delivery attempt, or return the shipment.

Customers are responsible for reviewing tracking updates and following reasonable carrier instructions regarding collection or redelivery.

10. Delayed Shipments

Although most orders should arrive within the estimated timeframe, occasional delays may occur.

Delays may result from circumstances including:

• Carrier network disruptions
• Customs processing
• Severe weather
• Public holidays
• High-volume periods
• Local postal delays
• Remote delivery locations
• Transportation disruptions
• Circumstances outside our reasonable control

If your tracking information has not updated for an unusually long period, please contact our customer support team so that we can review the shipment.

11. Customs, Duties and Import Requirements

International orders may be subject to customs procedures, import duties, taxes, or other requirements imposed by the destination country.

Where such charges apply, responsibility for them will be determined by applicable law and any information presented during checkout.

Customs clearance procedures may result in additional delivery time and are generally outside our direct control.

12. Lost or Undelivered Packages

If an order has not arrived and the tracking information indicates a potential delivery issue, please contact us with your order number and tracking information.

We may initiate or assist with an investigation involving the relevant shipping carrier.

Depending on the circumstances, the carrier may require additional information from the recipient before completing its investigation.

Once the available shipping and tracking information has been reviewed, we will provide the appropriate resolution in accordance with our policies and applicable consumer law.

13. Packages Marked as Delivered

If tracking indicates that a parcel has been delivered but you cannot locate it, we recommend first checking:

• Around the delivery location;
• With other members of the household;
• With neighbors where appropriate;
• With reception, concierge, or building management;
• Any designated safe location;
• Directly with the local delivery carrier.

If the parcel still cannot be located, please contact our customer support team so that the delivery information can be reviewed.

A carrier investigation may be required before the appropriate resolution can be determined.

14. Changes or Cancellations After Shipment

Once an order has been dispatched, we generally cannot modify its delivery address or cancel the shipment.

Customers wishing to return an eligible order after delivery should follow our Returns, Refunds & Cancellation Policy.

15. Delivery Estimates

Any shipping or delivery timeframe displayed on our website represents our current good-faith estimate based on normal fulfillment and carrier conditions.

Unless expressly guaranteed, estimated delivery dates should not be interpreted as guaranteed arrival dates.

Nothing in this Shipping Policy limits any mandatory delivery rights or remedies available to consumers under applicable law.

16. Customer Support

If you have any questions concerning the shipment or delivery of your order, please contact:

Palworld Merchandise
Email: contact@palworldmerch.com