RETURNS, REFUNDS & CANCELLATION POLICY

We want every order to be handled fairly and transparently. Please read the following policy carefully before requesting a cancellation, return, replacement, or refund.

1. Order Cancellations

Cancellation requests must be submitted as soon as possible after an order is placed.

Orders may only be cancelled if they have not yet entered processing, fulfillment, or shipment.

Because orders may be processed shortly after purchase, submitting a cancellation request does not guarantee that the order can be cancelled.

Once an order has entered processing or has been prepared for shipment, cancellation may no longer be possible. Where applicable, the customer may instead request a return after delivery in accordance with this policy and any mandatory consumer rights.

2. Returns

Unless a longer period is required by applicable law, return requests must be submitted within 14 days of delivery.

Before returning any product, customers must contact our customer support team and provide:

• Order number
• Name and email address used for the order
• Product(s) concerned
• Reason for the return
• Photographs where the request concerns damage, defects, incorrect products, or another product-related issue

Products should be returned unused, complete, and, where reasonably possible, in their original condition and packaging.

Customers should not send products to an address without first receiving the applicable return instructions.

3. Return Shipping Costs

For returns based solely on a change of mind, return shipping costs are the responsibility of the customer unless applicable law provides otherwise.

Where we confirm that an incorrect, defective, or damaged product was supplied, we will provide an appropriate remedy in accordance with applicable law and the circumstances of the order.

Original shipping charges are refundable only where required by applicable law.

4. Damaged, Defective or Incorrect Products

Customers should inspect their order upon delivery.

If an item appears damaged, defective, or materially different from the product ordered, please contact customer support promptly and provide clear photographs of:

• The product received
• The issue concerned
• The packaging
• The shipping label, where relevant

We may request reasonable additional information necessary to investigate the issue.

After review, an appropriate solution may include a replacement, refund, partial refund, or another remedy, depending on the circumstances and applicable consumer law.

5. Missing Items

If an order contains multiple products, those products may in some circumstances be delivered separately.

A customer who believes an item is missing should contact customer support with their order number and details of the missing product.

We may review tracking information, fulfillment records, carrier information, package details, and other relevant evidence before determining the appropriate resolution.

6. Lost or Undelivered Packages

If tracking information indicates that a shipment has not been delivered within the expected delivery period, please contact us so that the shipment can be investigated.

Carrier investigations may require additional information from the recipient.

A refund or replacement will be provided where required after considering the circumstances and applicable consumer rights. Opening an investigation does not itself establish that a shipment has been lost.

7. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

If a shipment cannot be delivered because the customer supplied an incorrect or incomplete address, additional shipping charges may apply to any requested reshipment where permitted by law.

If the parcel is returned to us, any refund or reshipment will be handled after the return has been received and assessed, subject to applicable consumer law.

8. Returned Products and Inspection

Returned products may be inspected after receipt.

We may reasonably assess the product's condition, completeness, packaging, accessories, and the circumstances of the return.

Where permitted by applicable law, a reduction in refund value may apply if a product has been handled beyond what is reasonably necessary to establish its nature, characteristics, and functioning, resulting in diminished value.

9. Refunds

Once an eligible return has been received and approved, the refund will be issued to the original payment method, unless otherwise agreed or required by law.

Customers will receive confirmation once the refund has been initiated.

After a refund has been issued, the time required for the funds to appear may depend on the customer's bank, card issuer, or payment provider and is outside our direct control.

10. Pre-Orders

Products clearly identified as pre-orders may have estimated availability or shipping dates displayed on the applicable product page.

Estimated dates may change due to production, supply, logistics, or other circumstances.

Any cancellation or refund rights applicable to a pre-order remain subject to applicable consumer law.

11. Final-Sale and Personalized Products

Where permitted by applicable law, certain personalized, made-to-order, hygiene-sensitive, or clearly identified final-sale products may not be eligible for change-of-mind returns.

This exclusion does not affect rights relating to defective, damaged, incorrect, or otherwise non-conforming products.

12. Chargebacks and Payment Disputes

Customers experiencing an issue with an order are encouraged to contact customer support so that we have an opportunity to investigate and resolve the matter.

If a payment dispute or chargeback is opened, we may provide the payment provider with relevant information concerning the transaction, including order records, customer communications, fulfillment information, tracking information, delivery evidence, and other information reasonably necessary to respond to the dispute.

This section does not restrict a customer's legal right to dispute a transaction where such a right exists.

13. Fraud and Abuse

We reserve the right, where permitted by law, to investigate suspected fraudulent or abusive activity, including materially false claims, manipulated evidence, or repeated misuse of return or refund procedures.

This does not affect legitimate claims or mandatory consumer rights.

14. Consumer Rights

Nothing in this policy excludes, restricts, or overrides any statutory or mandatory consumer rights available to customers under applicable law.

Where applicable law provides rights or remedies that are more favorable than the provisions of this policy, the applicable legal requirements will prevail.

15. Contact

For cancellation, return, refund, damaged-item, or delivery-related requests, please contact our customer support team and include your order number and the email address used when placing the order.